Exceptional business support is the quiet engine of a high-functioning organisation. From executive assistants to operations and corporate services, these roles demand discretion, judgement and a calm command of detail. Here is how to hire them well.
Value the role properly
The best support professionals create disproportionate value by protecting executive time and ensuring things simply work. Treat these as strategic hires, not afterthoughts.
Assess judgement and discretion
Beyond organisation and efficiency, the defining qualities are judgement, discretion and the ability to anticipate. Assess for these directly with real scenarios.
Look for the right fit
- Proven experience at the relevant level and pace
- Discretion and trustworthiness with sensitive information
- Polished communication and stakeholder management
- Proactive, calm, detail-oriented temperament
Recognise the relationship
Support roles are deeply relational, particularly at executive level. Involve the executive early and prioritise genuine working chemistry.